Trust Central Support

 

We've developed the material below for easy reference to help Trust-funded providers navigate through the different tools and resources available to them on Trust Central.

You may also visit The Children's Trust Provider Support Channel on YouTube to view a variety of tutorial videos and playlists.

General

• Trust Central Overview Guide (pdf)
• Trust Central Login & Password Reset Guide (pdf)
• Agency Admin & User Management Guide (pdf)
  • Adding Users for LMS (Learning Management System) Eligibility (pdf)
• YouTube Videos Guide (pdf)

Programmatic

• Family Strengthening Reporting (pdf)
• Parenting Reporting (pdf)
• Programmatic Data Entry Instructions (pdf)
• Youth Development Reporting
  • K-5 (pdf)
  • 6-12 (pdf)
• Differentiated Literacy Instructions Guidelines (pdf)
• School ID Data Quality Check (pdf)

Program Metrics

• Metrics Module Data Grids (pdf)
  Provides an overview of the Metrics grids available in Trust Central per initiative.

• Trust Central Metrics Module Guide (pdf)
  Learn more about the Metrics Module in Trust Central.

• Family Services Contract Metrics One-Pager (pdf)
  Provides a breakdown of the calculations for Inclusion of CWD, Recruitment, Retention and Engagement metrics.

• Youth Development K-5 and 6-12 One-Pager (pdf)
  Provides a breakdown of the calculations for Inclusion of CWD,  Service Utilization , Retention and Engagement metrics.

Retention and Engagement Resources

• YD K-5 Engagement Metric Video - This video will provide information on the engagement metric for the K-5 initiative. 
  YD K-5 PowerPoint (pdf)

• YD 6-12 Retention & Engagement Video - This video will provide information on the retention & engagement metric for the 6-12 initiative.
  YD 6-12 PowerPoint (pdf)

• Parenting/Family Strengthening Retention & Engagement Video - This video will provide information on the retention and engagement metric for the parenting initiatives.
  Parenting/Family Strengthening PowerPoint (pdf)

• Family & Neighborhood Supports Retention and Engagement Video - This video will provide information on the retention and engagement metric for FNSP. 
  FNSP PowerPoint (pdf)

Financial

• Positions - Position Management Guide (pdf)
• Program Funders Guide (pdf)
• Budget Review and Submission Guide (pdf)
• SAMIS Fiscal Approval Workflow Chain Guide (pdf)
• Document Repository Guide (pdf)
• SAMIS Fiscal Reports Guide (pdf)
• SAMIS Budget Guide (pdf)
• SAMIS Reimbursement Guide (pdf)

At this time we are only able to provide support by email. Please submit your detailed questions and screenshots (if needed) to helpdesk@thechildrenstrust.org.