211 Helpline

211 Helpline funded by The Children's Trust

Recognizing that the greatest obstacle to addressing family needs is knowing where to go for help or information, The Children's Trust is fully funding 211 in Miami-Dade County to make this resource and referral line available to everyone in our community. Now, by dialing 211, parents, caregivers and adolescents are reaching The Children's Trust Helpline, where specially trained Switchboard of Miami counselors are standing by, 24 hours a day, 7 days a week, in English, Spanish and Creole.

Unlike the 311 Miami-Dade County hotline, 211 is not a referral line to local government services. The 211 helpline serves as the central clearinghouse for health and social services in our community by providing assessment of need and crisis counseling. Callers are expressing a wide variety of needs such as wanting to find an affordable summer camp for their child, a referral for family counseling services, child care or learning disabilities screening, as well as requesting advice about a rebellious adolescent, suspected child abuse, substance abuse in the home and much more.

View 211 Public Awareness Campaign

For on line access to many of the resources available through 211, click on the following links:

All About Children Prenatal Through Age 5
Children with Special Needs and Medical Conditions
All About Parenting
Community Resource Directory

These online resources are no substitute for speaking with a live counselor at The Children's Trust Helpline by dialing 211.