News Releases

Storm Preparation Also Means Knowing When to Access Important Resources in an Emergency

MIAMI, FL – July 22, 2010 – Under the threat of a storm or other emergency situation, it is important to know what resources are available in our community. Knowing the difference between 2-1-1- and 3-1-1 is key to getting the type of assistance you need, when you need it most.

The Children’s Trust   2-1-1 Helpline is a central clearinghouse for social services in our community, and provides information and referral as well as emotional support to individuals, youth and families of all ages in Miami-Dade County.  The Children’s Trust 2-1-1 Helpline is operated by Switchboard of Miami, a private, nonprofit organization that provides comprehensive telephone crisis counseling, suicide prevention, as well as information and referral services, emotional and psychological support, youth and family counseling.

The 2-1-1 line is available 24 hours a day, 7 days a week, in English, Spanish and Creole.
For more information on The Children’s Trust 211 Helpline, please visit www.thechildrenstrust.org/211.

The Miami-Dade County’s 3-1-1 Answer Center is a multi-jurisdictional call center that provides non-emergency government services and information. In the event of a storm or other emergency, the 3-1-1 Answer Center can help residents obtain information regarding County services, evacuation zones and shelters, and general hurricane preparedness measures.  After the emergency, the 3-1-1 Answer Center can provide information about shelters, feeding sites and assistance centers, information regarding recovery efforts,  as well as referrals to non-profit organizations offering assistance to residents.    

The Children’s Trust is a dedicated source of revenue established by voter referendum to improve the lives of children and families in Miami-Dade County.

For more information, also contact:
Sandra Camacho
The Children’s Trust
305-571-5700 Office
305-742-5123 Mobile